Following recent directives from the Nigerian Government, our offices will be closed to the public temporarily effective from 24 March 2020. 

However, the British Council staff will continue to perform duties that do not require contact with the public.

This is a precautionary measure to protect our customers and partners in view of the COVID-19 pandemic.

See below status and update on exams and our programmes.

Examination services

IELTS

To protect the health of test-takers and test day personnel in light of Coronavirus (COVID-19), as well as to comply with Nigerian Governments directives, British Council exams are suspended in Nigeria until further notice. The cancellation is effective immediately. All test takers scheduled to take exams in April will be notified of the suspension.

All test takers have been informed about the IELTS test cancellation. To stay engaged during this period, register to join our free IELTS webinars here bit.ly/FreeIELTSWebinar2020 

To transfer your test to an alternate date or cancel your test and request a refund, contact us via email exams.nigeria@ng.britishcouncil.org

We will still be available for email enquiries, Additional TRFs (ATRF), Enquiry on Result (EOR) or other requests. Payment for EOR can be made to British Council Trading Services Ltd. Standard Chartered bank account as customers will be unable to raise bank drafts. Requests can be sent to exams.nigeria@ng.britishcouncil.org 

SCHOOL EXAMS

Furthermore, school exams CAIE May and June examination series have been cancelled. Both Checkpoint and other qualifications will no longer hold as scheduled. Communications have been sent to private candidates as well as the Schools. 

Programmes in Arts, Education and Society

All previously open calls for applications are now temporarily closed. You can, however, access free online content from our programmes.

To help your Creative Enterprise journey. Watch videos at bit.ly/learning-videos

For school resources to help your children learn, visit www.britishcouncil.org/school-resources 

For our Learn English free online resources, visit www.britishcouncil.org.ng/english

Customer Contact

Our offices are temporarily closed to the public,  but you can contact us via telephone 01-4603090 or email exams.nigeria@ng.britishcouncil.org 

During this uncertain time, our customers and partners’ health is our priority. 

Please stay up to date on current welfare guidelines, available here: https://www.who.int/emergencies/diseases/novel-coronavirus-2019

 

Examination Services Enquiry

Will my scheduled tests still hold as planned?

Following the directives of the Nigerian government and to protect the health of our test-takers throughout the nation, all tests have been cancelled for the time being.

 

 

I am yet to be contacted; does it mean my test will still hold as previously scheduled?

If you’re yet to be contacted, kindly send an email to us at exams.nigeria@ng.britishcouncil.org

Owing to coronavirus pandemic and shutting down of activities, I would like to know if IELTS exam would still hold in other centres that are not in Lagos.

Following the directives of the Nigerian government and to protect the health of our test-takers throughout the nation, the restrictions apply to all our centres nationwide. 

Must test-takers apply for a refund or can one leave the application until the British Council resume activities.

Due to the current uncertainty caused by the novel COVID-19 outbreak, we have provided the option for either a transfer or refund. Kindly send an email to us at exams.nigeria@ng.britishcouncil.org with your preferred option. 

I just received an email notice for the cancellation of my test tomorrow. Please, what options are available for the transfer? Can I know the earliest date I can pick?

Given the current restrictions imposed by government as a precautionary measure against the spread of COVID-19, it is very difficult at this point to provide you with information on the next available test dates. Please complete the transfer form and we will schedule you as soon as we can and advise accordingly. 

In the meantime, please access this suite of IELTS online resources to assist you with your preparation

 

I have sent an email for transfer but no response yet.

Hello, thank you for your message. Due to the large volume of emails we are currently receiving and processing, kindly give us up to 72 hours to respond to you. If you’re did not receive a response after 72 hours, please put a call through at 01-4603090. 

Does the speaking test we did on Thursday 19 still stand and will it be used at the next transfer date one selects?

If you had your speaking test already, it is valid and will be used. You’ll only need to transfer your writing, reading and listening based on the new available dates below.

 

In preparation of the Reading, Listening and Writing tests, please use our online resources located here to prepare

 

Since I made payment over two weeks ago, the status of my test date is still showing: "Awaiting Approval". I sent an email and I’m yet to get a reply.

Hello, thank you for your message. Due to the large volume of emails we are currently receiving and processing, kindly give us up to 72 hours to respond to you. If you’re did not receive a response after 72 hours, please put a call through on the telephone line 01-4603090. 

I'm trying to get a refund for a duplicate IELTS payment. Is there a number I can call that is working?

Kindly send us an email at exams.nigeria@ng.britishcouncil.org or call us on 01-4603090. 

Will there be a delay in release and dispatch of results?

We are currently working to ensure there are no delays in the release of results online or in dispatch of the results. However, we’ll update all test-takers on the status of their results via email communication, if you do not receive a communication, kindly contact us via exams.nigeria@ng.britishcouncil.org

 

Will results be dispatched to test-takers who took their tests in location where the British Council offices are located?

Because our offices are temporarily closed due to the directives from the Nigerian government, effective 24 March, we’ll be dispatching all TRFs to the addresses entered by the test-takers. If you have not received your TRF within 14 days, please contact us via email.

In the meantime, you can check your results online by visiting the test taker portal

Can we still apply for EOR at this time and how can I proceed?

To process an EOR, kindly download and complete the form and submit your request online via exams.nigeria@ng.britishcouncil.org

 

 

Would the current closure affect the timeline for EOR application?

Please note that the timeline for processing EOR remains unchanged.

 

You can request for a re-marking no later than six weeks after the test date, regardless of whether you have taken computer-delivered or paper-based IELTS.

 

Download the Enquiry on Results Form from the download section below and submit it to the test centre where you sat the test, along with the re-mark fee.

 

Your result will normally be available in 2 to 21 days, depending on several factors including the number of sections requested for a remark. If you have not received a response after 28 days, please contact us. 

 

 

I was registered as a private candidate for May/June exams. Can I get a refund

We recognise what a challenging time you, and how hard you have been working towards these exams. We are working closely with the examination boards to understand how the next steps will affect you, and we will share this information with you as soon we are able. As ever, our number one priority is the safety and welfare of our candidates. 

 

We are expecting further information soon from the examination boards and we will provide an updates as soon as we receive them.

Meanwhile, for the latest information and guidance we recommend you visit the Examination board's website:

Cambridge Assessment International: www.cambridgeinternational.org/

 

 

We are expecting further information soon from the examination boards and we will provide an updates as soon as we receive them. 

 

Meanwhile, for the latest information and guidance we recommend you visit the Examination board websites:

 

 

 

Cambridge Assessment International: www.cambridgeinternational.org/

 

 

 

What’s the update on Checkpoint and IGCSEs?

Checkpoint and IGCSEs have been cancelled. For more on this, read this update from Cambridge Assessment International Education

 

What’s the update on University and professional exams?

The following exam boards and institutions have suspended the exams until further notice

For more information about your exam, contact your university or the relevant exam board directly.  

How long will this examination suspension be on for?

We are following government directives that has resulted in the suspension of all exam activity. Once the restrictions are lifted, we will resume operations. In the meantime, please provide us your names and the exam you are interested in. We will get back to you when things normalise.  

The safety of our customers and partners is our priority.