For candidates who are yet to collect their exam certificates, please read our important information about uncollected certificates.
University of London certificates
Uncollected certificates from 2010 to 2012 University of London exam sessions have been returned to the University.
Please contact the university directly if you require a copy of a certificate from this time period. Please note, there may be a charge for this service.
All candidates who sat for 2013 University of London exam sessions are advised to visit the British Council with a form of identification to collect their certificates before December 2015.If you wish to send someone to collect a certificate on your behalf, please provide the person with a Letter of Authority and ask them to bring identification.
IELTS
Please note that IELTS Test Report Forms (TRFs) are valid for two (2) years only. Consequently, all TRFs issued in December 2023 and earlier have been destroyed.
Following our transition to IELTS on Computer only for both Standard IELTS and UKVI, hard copy TRFs are no longer issued for IELTS on Computer (IOC) and UKVI on Computer (UOC). Kindly download IOC and UOC TRFs from your test taker portal.
TRF Collection Schedule (for Life Skills and valid IELTS on Paper only):
- Days: Tuesday and Thursday
- Time: 9:00 AM – 2:00 PM
Collection Procedure: Scan and complete the form at the gate upon arrival and you will be required to present your international passport for identification.
Proxy Collection: If someone will collect on your behalf, the proxy must present:
- A Letter of Authority stating your test date, your candidate number, full name of the proxy
- A photocopy of your international passport
- The proxy’s valid means of identification.
Cambridge Assessment International Examinations (CAIE)
All CAIE (O-level, A-level, IGCSE and Checkpoint) certificates are retained under secure conditions for a period of 12 months from the date of issue. After that period, the British Council returns unclaimed certificates to CAIE. Uncollected CAIE results/certificates dating from May/June 1990 to May/June 2012 have therefore been returned to CAIE. Please contact CAIE directly if you require a copy of a certificate from this time period. Please note, there may be a charge for this service.
All candidates who sat for later exam sessions are advised to visit the British Council with a form of identification to collect their certificates within 12 months of your exam date.If you wish to send someone to collect a certificate on your behalf, please provide the person with a Letter of Authority and ask them to bring identification.
If you have any questions about uncollected certificates, please contact us.