Examinations/ Customer Service Assistant

As Examinations/Customer Service Assistant the post holder will be line managed by the Exams Services Manager and will be expected to provide services that support British Council examination candidates.

Examinations Administration: Providing administrative support in the delivery of examinations. This involves supporting colleagues in pre and post test/examination administration duties. This includes exams data entry, post despatch, assisting with session planning/implementation and examination invigilation.

Customer Service: Complaints, comments and feedback are dealt with in accordance with corporate policy and the Exams Quality Standards.

Information Knowledge Management: Manage information created and received in compliance with the Council’s information management standards, policies, the UK Data Protection Principles and local legislation.

Finance: all British Council standards for managing finances are met with relation to managing Purchase Orders, reconciling income, managing contracts and procurement.

Please read the Examinations/ Customer Service Assistant role profile attached. You should apply using the British Council corporate external application form attached. You may find it useful to look at the enclosed guidance notes at BC World HR web pages on the behaviours: http://www.britishcouncil.org/africa-britishcouncil-job-behaviours.pdf and the generic skills dictionary http://www.britishcouncil.org/africa-britishcouncil-generic-skills-dictionary.doc

ü  Only Completed application forms should be e-mailed to jposts@ng.britishcouncil.org with post as subject.

ü  EOD form should be sent to eod.monitoring@ng.britishcouncil.org

ü  Filling the EOD monitoring information form is completely voluntary.

Deadline for applications is 23rd June, 2014. Entries received after this time will not be considered.