NPF Centralizes its Complaint Handling Process

Friday 14 August 2015

As part of J4A’s support to improving accountability within the Nigeria Police Force (NPF) the Inspector General of Police (IGP) has formerly agreed to the establishment of a centralized complaint processing unit. The unit will be responsible for com-piling all complaints made against the police and resolving the complaints in a timely manner.

This new process will enable the NPF to respond effectively to complaints made against the organization. It will also assist to improve the clearing rate of complaints. While reacting to the new change within the police the IGP appreciated the partner-ship between the NPF and J4A.

The IGP has appointed four Assistant Superintendents of Police (ASP) who will manage the complaint unit. The ASPs who have been trained on how to process the complaints coming in from the public have also been provided with a computer and a print-er to facilitate and fast track the complaints handling process.