Last updated: Wednesday 15 July 2020

When is the earliest available date for IELTS exams?

For Paper-based IELTS, we are rescheduling test-takers following the order the sessions were impacted by the test cancellation. A Rescheduling link has been shared with test takers for booking. For Computer Delivered IELTS, we are testing all candidates, both newly registered and those on the waiting list. If you haven’t booked your date yet, please click here

When will refunds be provided?

Due to the current uncertainty caused by the novel COVID-19 outbreak, we have provided the option for either a transfer or refund. Kindly send an email to us at with your preferred option.

Can I transfer to the next available date for an IELTS exam?

We will share a personalised test rescheduling link nearer to the time we will be rescheduling test takers for your registered test date. 

For Computer-delivered IELTS, you can request to transfer to the next available test date as there are more dates and sessions available for booking, please email 


Will I be charged a transfer fee or admin feee to reschedule my exam date?

Our top priority is your health and safety, test takers who have their tests cancelled due to COVID-19 pandemic will not be charged administrative fees for either refund of the test fee or transfer to a future test session. 

What happens if my rescheduled exam is postponed again?

You can transfer to another exam date or request a refund.

I filled out the refund form(s), but I did not get a response. When will I get my money back?

Refunds are usually processed within 30 working days however, considering recent happenings, please expect an extended response time. Also, note that following the ease of lockdown in some locations, we have recently commenced processing of refunds and you will be notified once the payment has been sent to your bank.

I filled out a transfer form, but how do I select the speaking time for my exam?

We will schedule you for the speaking test and share the details before the test date, however, if the selected time is not convenient, please contact us  via


Will I have to pay the difference if my rescheduled exam date is more expensive?

Our top priority is your health and safety, you will not be required to make an additional payment for tests rescheduled due to COVID-19 outbreak.

Is it possible to receive a full refund and a transfer with no deductions?

Our top priority is your health and safety, test takers who have their tests cancelled due to COVID-19 pandemic will not be charged administrative fees for either refund of the test fee or transfer to a future test session. 

How can I get my results if your offices are closed?

Following the decision of the Nigerian Government to ease the lockdown in Abuja and Lagos, the outstanding IELTS Test Report Forms (TRF) have been despatched to the address you provided while registration registering for your test. If you have any concerns, kindly contact us via:

Will the rescheduled exams remain at the same date/time?

The rescheduled test will not take place on the same date or time. A link will be shared to select new preferred test date and time nearer to the time for rescheduling your test. 

Will computer-based exams continue as scheduled?

Yes, Computer-delivered IELTS will continue as scheduled. 

How long will British Council IELTS exams be suspended?

The health and well-being of our customers and staff is our top priority. Even as Nigerian Governments begin to ease restrictions, we will not be able to immediately return to the same provision of services we had before COVID-19 struck. We still cannot give exact dates for re-opening our test centres. Please keep up-to-date with the British Council by checking our website and Social media sites


Twitter: @ngbritish 

Instagram: @ngbritish

I registered for an exam through a British Council partner. How can I get a transfer?

All test takers whose tests were impacted by the COVID-19 restrictions are eligible for a test date transfer. Kindly contact the British Council partner to complete the rescheduling process on your behalf.

Has the results timeline changed?

The timeline for result release has not changed however, due to the directive from the Nigerian Governments, the issuance of the hardcopy of the TRFs was delayed but this has been resolved. All test takers whose results have been released have had their TRFs despatched. If you are yet to receive yours, please contact British Council via

Can you send a confirmation to my university that my exam was cancelled?

Test cancellation messages were sent to all candidates however should you require additional communication to the receiving organisation, contact the British Council by emailing

How can I prepare for the IELTS test?

Prepare for your IELTS test with a range of free resources from the British Council. There are videos and online lessons, as well as preparation books, apps, face-to-face courses, seminars and workshops. Kindly click the link below to access the information.