Last updated: Tuesday 26 May 2020

When is the earliest available date for IELTS exams?

Following the directives of the Nigerian government and to protect the health of our test-takers throughout the nation, all tests have been cancelled for the time being. 

For information on when we will resume testing, please keep up-to-date by checking our website and Social Media sites

Facebook: facebook.com/BritishCouncilNigeria/

Twitter: @ngbritish

Instagram: @ngbritish

When will refunds be provided?

Due to the current uncertainty caused by the novel COVID-19 outbreak, we have provided the option for either a transfer or refund. Kindly send an email to us at exams.nigeria@ng.britishcouncil.org with your preferred option.

Can I transfer to the next available date for an IELTS exam?

Given the current restrictions imposed by the government as a precautionary measure against the spread of COVID-19, it is very difficult at this point to provide you with information on the next available test dates. Please complete the transfer form attached and we will schedule you as soon as we can and advise accordingly.

In the meantime, please access this suite of IELTS online resources to assist you with your preparation.

Will I be charged a transfer fee or admin feee to reschedule my exam date?

Our top priority is your health and safety, test takers who have their tests cancelled due to COVID-19 pandemic will not be charged administrative fees for either refund of the test fee or transfer to a future test session. 

What happens if my rescheduled exam is postponed again?

You can transfer to another exam date or request a refund.

I filled out the refund form(s), but I did not get a response. When will I get my money back?

Refunds are usually processed within 30 working days however, considering recent happenings, please expect an extended response time. Also, note that following the ease of lockdown in some locations, we have recently commenced processing of refunds and you will be notified once the payment has been sent to your bank.

I filled out a transfer form, but how do I select the speaking time for my exam?

The health and well-being of our customers and staff is our top priority. We still cannot give exact dates for when we will resume testing. However, when your test is rescheduled, we will select a speaking time for you. If you want to make changes to the selected speaking time, you can do so by emailing exams.nigeria@ng.britishcouncil.org.

Will I have to pay the difference if my rescheduled exam date is more expensive?

Our top priority is your health and safety, you will not be required to make an additional payment for tests rescheduled due to COVID-19 outbreak.

Is it possible to receive a full refund and a transfer with no deductions?

Our top priority is your health and safety, test takers who have their tests cancelled due to COVID-19 pandemic will not be charged administrative fees for either refund of the test fee or transfer to a future test session. 

How can I get my results if your offices are closed?

Following the decision of the Nigerian Government to ease the lockdown in Abuja and Lagos, the outstanding IELTS Test Report Forms (TRF) have been despatched to the address you provided while registration registering for your test. If you have any concerns, kindly contact us via: exams.nigeria@ng.britishcouncil.org

Will the rescheduled exams remain at the same date/time?

The health and well-being of our customers and staff is our top priority. We still cannot give exact dates for when we will resume testing. However, we have deployed a survey to get an insight into your preferred test option. If you did not receive the link to the survey, please access through this link 

The date and time for the rescheduled test will be communicated as soon as it becomes safe to re-open.

Will computer-based exams continue as scheduled?

The health and well-being of our customers and staff is our top priority. We still cannot give exact dates for when we will resume testing. However, we have deployed a survey to get an insight into your preferred test option. If you did not receive the link to the survey, please access through this link 

The date and time for the rescheduled test will be communicated as soon as it becomes safe to re-open. 

 

How long will British Council IELTS exams be suspended?

The health and well-being of our customers and staff is our top priority. Even as Nigerian Governments begin to ease restrictions, we will not be able to immediately return to the same provision of services we had before COVID-19 struck. We still cannot give exact dates for re-opening our test centres. Please keep up-to-date with the British Council by checking our website and Social media sites

Facebook: https://www.facebook.com/BritishCouncilNigeria/ 

Twitter: @ngbritish 

Instagram: @ngbritish

I registered for an exam through a British Council partner. How can I get a transfer?

All test takers whose tests were impacted by the COVID-19 restrictions are eligible for a test date transfer. Kindly contact the British Council partner to complete the rescheduling process on your behalf.

Has the results timeline changed?

The timeline for result release has not changed however, due to the directive from the Nigerian Governments, the issuance of the hardcopy of the TRFs was delayed but this has been resolved. All test takers whose results have been released have had their TRFs despatched. If you are yet to receive yours, please contact British Council via exams.nigeria@ng.britishcouncil.org

Can you send a confirmation to my university that my exam was cancelled?

Test cancellation messages were sent to all candidates however should you require additional communication to the receiving organisation, contact the British Council by emailing exams.nigeria@ng.britishcouncil.org

How can I prepare for the IELTS test?

Prepare for your IELTS test with a range of free resources from the British Council. There are videos and online lessons, as well as preparation books, apps, face-to-face courses, seminars and workshops. Kindly click the link below to access the information.

https://takeielts.britishcouncil.org/take-ielts/prepare