How to improve the quality of services in lower courts

Introduce a court inspection system

Although lower courts hear the majority of cases in the formal system, they are widely believed to be the most inefficient and inequitable in their delivery of justice. Introduce a court inspection system to build user confidence and improve satisfaction in courts. Trained personnel visit courts to review court records, interview staff and users, observe proceedings and environment. They provide an independent assessment of a courts’ shortcomings and make proposals for improvements.

Please download our how to guide and tools on how to introduce a court inspection system, we hope you find them extremely useful. 

Good luck in implementing this worthwhile initiative. If you have any queries please contact us